This is an excellent opportunity for a motivated, experienced Client Service Coordinator to join our admin team based in Melbourne CBD.

About us

Relationships Australia Victoria (RAV) is a community-based, not-for-profit organisation with no religious affiliations. Our vision is for positive, respectful, safe and fulfilling relationships for all Australians. For more than 75 years, we have been delivering high quality family and relationship support services, and we now support more than 20,000 clients every year. We have over 400 dedicated employees working from 21 centres across metropolitan Melbourne and regional Victoria.

About the role

Reporting to the Senior Manager, you will bring extensive experience in office management, coordination, and supervision, providing support to both administrative and clinical staff. Your role will ensure seamless and efficient administrative operations while overseeing the coordination for clinical staff. You will supervise the administrative team, including conducting performance reviews and developing work plans. Additionally, you will play a key role in the design and implementation of new projects and IT systems, advising the manager on the execution of all administrative processes at the center. Strong technology skills, including proficiency with Dynamics CRM and SharePoint, are essential for success in this position.

This opportunity is a full-time, ongoing position based at our Family Relationship Centre in Melbourne CBD, with the expectation of one evening shift per week (Tuesday or Wednesday). The base salary range is $ 83k-$ 86k (pro-rata) per annum with access to salary packaging of $18,550 per annum. 

About you

• Certificate, Diploma or tertiary qualifications in administrative studies or equivalent and several years experience in a busy administrative office environment.
• Highly developed computer literacy, MS office suite, CRM (preferable) and the demonstrated capacity to efficiently learn IT new systems.
• Experience working in a strong customer/client focused environment .
• Previous experience supervising an office and/or office staff, coordinating, supervising and developing a small team (desirable).

We provide

• Attractive salary including salary packaging and generous leave benefits
• Professional development and Career progression opportunities.
• Flexible and hybrid working arrangements available
• Best practice clinical supervision.

Candidates can view the position description at www.rav.org.au/careers, contact Lisa Stockheim, Senior Manager – Melbourne Family Relationship Centre by phoning 0427316 616 for specific queries. Applications close Monday, 14 April 2025. 

RAV is committed to developing an inclusive and diverse workforce. We encourage applications from First Nations peoples, people from under-represented culturally and linguistically diverse backgrounds, people from lesbian, gay, bisexual, transgender, intersex, queer, asexual (LGBTIQA+) communities, and people living with disability. We are committed to the safety of our clients and staff and promote a child-safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them. 

Requirements