The Applications Support Officer provides system support and training to enhance the effective use of business information and reporting systems.

About Us:

PeopleKind Group is the parent company of a diverse and growing group of leading Western Australian community services organisations. Our organisations deliver services that encompass disability, housing, allied health, justice, child protection and reintegration.

We exist to empower people to live their best life. And we live our values every day. We’re respectful, compassionate, courageous, resilient, and collaborative.

We’re accountable to our colleagues as well as the people we support through our organisations. We’re person-centred and design our services to meet the needs of individuals.

At PeopleKind Group, we’re for people.

About the Role:

This role provides ongoing system support and training to enhance the effective use of business information and reporting systems. It works closely with the Applications and End User Support Teams to manage the setup, maintenance, and removal of access to various business information systems..

Additionally, this position supports user acceptance testing (UAT), delivers training, creates help guides, and communicates business and system changes to the Applications team, contributing to multiple implementation and continuous improvement projects.

 Key responsibilities:

• Responsible for setting up, maintaining and removing access to a range of different business information and reporting systems, conducting and documenting regular user access audits.
• Develop and maintain an in-depth understanding of PeopleKind Group’s application architecture and system integrations.
• Facilitate application training for new employees including Client Management Systems, Document Management Systems and Microsoft applications to ensure they are equipped to perform the duties of their roles.
• Provide level 1 helpdesk support for employees by responding to problems and requests, escalating issues as required to ensure timely resolution of tickets.
• Provide support in diagnosing, troubleshooting, and resolving issues, ensuring detailed documentation of all support activities and solutions implemented.
• Contribute to and support application implementation and improvement projects including upgrades, patches, bug fixes and new features.
• Responsible for monitoring and administering PeopleKind Group’s records and document management system, including the creation and registration of both physical and electronic files. The position ensures that files are organized according to PeopleKind Group’s classification plan and that archiving, and disposal processes are carried out efficiently and in line with agreed schedules.
• Provide support for the efficient administration of the Controlled Document Management System (CDMS), assisting with the creation, review, approval, publication, and archiving of controlled documents, as well as delivering training to users when necessary.
• Assist with essential reporting functions including generation of reports and extracts from key business information systems as required, including for internal and external auditing processes.
• Organise and contribute to the placement of documents, articles and files on the intranet and other relevant systems.
• Assist the Scheduling teams with the administration and management of daily tasks related to workforce management systems, as required. 

What is required:

• Experience in providing helpdesk style support for IT/Application systems.
• Experience in delivering IT/Application related training (2 years) to a range of stakeholders, ideally in the community services sector.
• Considerable experience and skills in the use of a range of software including Microsoft Office, Salesforce, and electronic records management systems.
• Demonstrated experience in building knowledge of client management systems and other business information systems.
• Experience in document and records management including retention and disposal.
• Sound organisational skills with the ability to manage workload, demonstrate initiative and work under pressure to meet deadlines.

    Desirable:

• CRM system administration experience.
• Experience in the use of digital learning tools and platforms for development of training and learning materials.

Have a question about the application process? Contact Josie Perry, Manager People & Culture on 0423 567 671.

Apply now. It’s time to let your resume and cover letter do the talking. 

Applications close Wednesday 30th October 2024. Interviews may start before the closing date.

Requirements